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When customers call your support line, they want an answer to a question. Why make them wait minute after minute while your service reps struggle to find them or create their case in Salesforce.com?
Aptaria RapidCase empowers your reps to handle both first-time and existing customers much faster, cutting support costs and increasing customer satisfaction.
With RapidCase’s streamlined record creation process, reps can create an account, contact, and case with a single click, all on the same screen. This is lightning fast compared to the current process of creating each of these records separately, which forces frustrated callers to wait through many clicks and page loads.
With RapidCase’s custom search feature, reps can select the fields most relevant to your organization, allowing them to find existing customers faster and avoid creating duplicate records. Once the customer is found, RapidCase’s console enables reps to see all critical customer information on one page, including existing cases. If a new case is required, the rep can create it directly within the console.
Download the Aptaria Rapidcase
Datasheet (PDF) for easy reference.