Leveraging Salesforce's Customer Portal for Grubb & Ellis and USPS
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Grubb & Ellis (NYSE: GBE) is one of the world's largest real estate services and investment companies, with over 5,000 employees and 100 offices. GBE has successfully managed the real estate needs of numerous Fortune 500 companies and government organizations.
Yet as part of a contract with the U.S. Postal Service (USPS) focused on site acquisition, GBE's existing toolkit was insufficient. USPS personnel needed an efficient way to acquire – and dispose of – buildings for post offices nationwide. And they needed to manage the entire process lifecycle, including site evaluation, resource and relationship tracking, and critical documents storage – all on a need-to- know basis.
Aptaria proposed and implemented Salesforce.com's Customer Portal as the GBE answer to the Postal Service's needs. GBE had already been using Salesforce for its own business, and was enthused about leveraging that investment further.
Aptaria customized the Portal for USPS so that it provides:
Aptaria's implementation and customization of Salesforce's Customer Portal has been a success for both GBE and USPS:
The best evidence of the Portal's success: USPS has expanded its contract with GBE since its launch.